Oracle Groundbreakers Podcast

#379: Chatbots: Talking the Talk

April 15, 2020

Already enjoying wide adoption, digital assistants are destined to become even more prevalent.  As the use of digital assistants expands, so do the opportunities for developers with the necessary skills. In this program you’ll meet three people among the vanguard of those developing digital assistants. Oracle ACE Director Mia Urman, Founder and CEO of AuraPlayer, was deeply involved in the development of KBot, the chatbot developed to respond to questions from attendees at the 2019 ODTUG KScope event in Seattle.  David Callaghan, Senior Developer at Hermes, a UK-based parcel delivery company, led the development team behind Holly, the AI entity that has revolutionized customer service at Hermes. Grant Ronald, Director of Product Management within Oracle's Digital Assistant development team, had an active role in Holly’s creation. 

Listen to learn about what goes into the design and development of a chatbot, the challenges encountered along the way, and how to celebrate a chatbot's birthday.